SHIPPING AND RETURNS

Shipping Policy

Shipping Location

Junk Journal Chaos is based in California, and all orders are shipped via USPS (United States Postal Service).

Processing & Shipping Dates

Orders are typically processed within 3–7 business days (excluding weekends and holidays).
Once your order has been packaged and handed off to USPS, you will receive a shipping confirmation and tracking number (when available).
Shipping times vary based on USPS service selected at checkout and your location.

Shipping Rates

Shipping rates are calculated at checkout based on package weight, size, and USPS pricing.
We do not control USPS shipping rates and rates are subject to change at any time.
No refunds are provided for shipping costs once an order has shipped.

USPS Responsibility & Tracking

Once your package has been shipped and accepted by USPS, Junk Journal Chaos is no longer responsible for the package.
- This includes, but is not limited to, delays, lost packages, misdeliveries, or damaged items caused during transit.
Any shipping issues must be addressed directly with USPS using the provided tracking information.

Unexpected Delays

Please note that USPS may experience delays due to:

Weather conditions
Holidays
High shipping volume
Service disruptions beyond our control

While we understand delays can be frustrating, Junk Journal Chaos cannot guarantee delivery dates and is not responsible for USPS delays.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.
Junk Journal Chaos is not responsible for packages sent to incorrect or incomplete addresses provided by the customer.
Returned packages due to address errors may require additional shipping fees to resend.

Questions

If you have questions before your order ships, feel free to contact us. We’re always happy to help

Return & Exchange Policy

(Compliant with California Consumer Law)

Final Sale Disclosure

In accordance with California Civil Code §1723, Junk Journal Chaos clearly discloses the following prior to purchase:

ALL SALES ARE FINAL.
Junk Journal Chaos does not accept returns, exchanges, or cancellations of any kind.

By completing a purchase, the customer expressly acknowledges and agrees to this Final Sale Policy.

Refund Policy

Junk Journal Chaos does not issue refunds, including but not limited to circumstances involving:

Change of mind
Customer error in ordering
Dissatisfaction with artistic style, materials, or creative outcome
Failure to review product descriptions, photos, or policies

All items are sold “as is” and are often handmade, artistic, and/or one-of-a-kind.

Shipping & Delivery Liability

Once an order has been shipped and accepted by USPS, Junk Journal Chaos is released from all liability, including but not limited to:

Lost, stolen, or delayed packages
Packages marked as “Delivered” by USPS
Damage occurring during transit

Any delivery-related issues must be addressed directly with USPS using the provided tracking information.

Incorrect or Incomplete Address

Customers are solely responsible for providing accurate and complete shipping information at checkout. Junk Journal Chaos is not liable for orders shipped to an incorrect or incomplete address provided by the customer.

If a package is returned due to address error, reshipment may be offered at the customer’s expense, subject to availability.

Chargebacks & Payment Disputes

By placing an order, the customer agrees to contact Junk Journal Chaos prior to initiating any chargeback or payment dispute. Chargebacks that contradict this clearly disclosed policy may be contested with supporting documentation.

Legal Rights

This policy does not limit any rights that cannot be waived under California law. However, where permitted by law, Junk Journal Chaos expressly disclaims responsibility as outlined above.

Policy Acceptance

By completing a purchase, the customer confirms that they have read, understood, and agreed to this Returns & Refunds Policy in full.